"Just do these three things." A conversation with author/mediator Douglas Stone.

Did you know that every difficult conversation is actually three conversations, and two of them we ignore at our peril? Did you know that one of the longest standing national border disputes finally got resolved after two of the adversaries discovered they had one special thing in common? And did you know that by asking three simple questions, you can put your difficult conversation on the road to resolution?

Well, get ready to learn about all that and more, because it's just a small part of my conversation with mediation expert Douglas Stone, former associate director of the Harvard Negotiation Project, co-founder of the Triad Consulting Group, and, last but not least, co-author of the New York Times best seller, Difficult Conversations: How to Discuss What Matters Most, and his most recent book with co-author Sheila Heen, Thanks for the Feedback, The Science and Art of Receiving Feedback Well. 
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Kern Beare is the founder of the Difficult Conversations Project and the author of Difficult Conversations: The Art and Science of Working Together. He also facilitates a workshop based on his book, which is free for non-profit organizations and community groups.